Frequently Asked Questions
Everything you need to know about shopping with ome.
What are your standard shipping times?
Orders are typically processed within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Do you offer international shipping?
Currently, ome primarily ships within North America. We are working on expanding our logistics to support international destinations in the near future.
How do I contact customer support?
Our team is available via email at [email protected] or through our live chat feature during business hours, Monday through Friday, 9 AM to 5 PM EST.